About

Our Story

City Gas Appliances started with a phone call that changed everything.

In 2010, one of our founders, Benny, got a desperate call from his elderly neighbour. A certain "British Gas" company had  just quoted her £4,500 for a "condemned" boiler that needed immediate replacement. She was terrified – winter was coming, and her pension couldn't cover it.

Benny went round to take a look. The fault? A £40 valve that took 20 minutes to replace.

That moment crystallized what we'd all been seeing for years: an industry that had lost its way. Good, honest people being taken advantage of when they were most vulnerable. Families freezing for days waiting for engineers who never showed. Unnecessary replacements pushed on customers who just needed simple repairs.

Our core belief hasn't changed: treat every customer like family and respect customers homes.

What We Stand For

Our Operating Principles:

Repair First, Replace When Necessary. If your boiler can be fixed for £50, we won't try to sell you a £3,000 replacement. We make our living from honest work, not unnecessary upsells.

Transparent Pricing, Always The price we quote is the price you pay. No hidden call-out fees, no surprise "additional parts needed," no VAT suddenly appearing. If anything changes, we tell you before we proceed – not after.

Respect for Your Home. Dust sheets where we work. Your home left as we found it. Basic respect shouldn't be remarkable, but apparently it is.

Stand Behind Our Work Every repair, every installation – guaranteed for 12 months. If something's not right, we come back until it is. No arguments, no small print.

Our Team

Your Gas Work - Always Safe, Always Legal

• Every gas appliance is installed/repaired by Gas Safe registered engineers

• Multi-trade specialists for complete home solutions

• Apprentices learning the trade properly under qualified supervision

• Full insurance across all our services

We're proud to be training the next generation of heating engineers while maintaining the highest safety standards. When you book City Gas, the right specialist for your specific job arrives - whether that's a Gas Safe engineer for your boiler, a multi-trade expert for your bathroom renovation, or a supervised apprentice gaining experience on routine maintenance.

What matters is this: gas work is only ever touched by qualified Gas Safe engineers. Everything else is handled by experienced professionals suited to the task. No compromises on safety, no cutting corners on quality.

14 Years of Trust

By the Numbers:

• Over 15,000 successful repairs and installations

• 24/7 emergency coverage since day one

• 8 out of 10 customers come from personal recommendations

In an industry where research shows only 50% of people trust heating engineers, we've built our entire business on word-of-mouth recommendations.

Why We're Different

We're not like other Gas Companies – we won't keep you on hold for hours or send a different engineer each time. We're not cowboys – we're fully qualified, insured, and guaranteed. We're the sweet spot in between: professional enough to handle any job, personal enough to care about getting it right.

We've invested in the latest diagnostic equipment and ongoing training, but we haven't forgotten the basics: Show up on time. Do what we promised. Charge what we quoted. Clean up after ourselves.

Available When You Need Us

Emergency? We're Here

• Emergency response, 365 days a year

• Real person answers the phone – always

• 2-hour emergency response for no heat/gas leaks

• Same-day service for urgent repairs

Regular Service? We're Flexible

• Evening and weekend appointments available

• Book online in 30 seconds

• Clear arrival windows – and we stick to them

The Industry Problem (And Our Solution)

Let's be honest about our industry: it has a trust problem. Too many cowboys, too many surprise bills, too many vulnerable people taken advantage of.

We see the damage every week – botched repairs we have to fix, customers nervous about letting us in because of past experiences, elderly residents who went without heating because they couldn't face dealing with another tradesperson.

We can't fix the entire industry, but we can be different. Every City Gas customer gets:

• A written quote before we start

• Clear explanation of the problem and solution

• Photos of the issue if requested

• Fair pricing.

• The same high standard whether it's a £50 repair or £5,000 installation

Our Founder's Promise

"When we started City Gas, we made a simple promise: run the company we'd want to call ourselves. The heating engineer we'd trust with our own parents' homes.

Fourteen years later, that's still our benchmark. If we wouldn't be happy with the service, we won't deliver it to you.

We're not perfect – nobody is. But when we make a mistake, we own it and fix it. When we quote a price, we stick to it. When we say we'll be there, we show up.

In a world of automated call centres and faceless corporations, we're still a local business that answers the phone, knows your neighbourhood, and cares about getting it right.

That's not a marketing slogan. It's how we work."

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Get in contact with our team today to get honest advice, clear pricing and expert help 

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